General Terms and Conditions of Sale

GENERAL INTRODUCTION

Art. 1 - General Provisions

  1. By navigating in this area, the user accesses the site Name, accessible via the url: www.zirulabag.com (henceforth referred to as "ZirulaBag"). Browsing and transmitting a purchase order on the site implies acceptance of the Conditions and Data Protection Policies adopted by the site as indicated therein.
    2. These General Terms and Conditions of Sale apply to the sale of goods and the provision of services with exclusive reference to purchases made on the website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree no. 70/03) by

Company Zirulabag SRL
Headquarters: Via Giosuè Carducci 9
VAT number: 01287360950
Registered in the REA, number OR-369225


  1. The user is obliged, before accessing the products and services provided by the site, to read these General Terms and Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.
    4. The user is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale, the terms of which ZirulaBag reserves the right to change unilaterally and without prior notice.


Art. 2 - Object

  1. These General Terms and Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for goods and services on www.zirulabag.com and do not govern, on the other hand, the provision of services or the sale of products by parties other than the seller that are present on the same site via links, banners or other hypertext links.
    2. Before placing orders and purchasing products and services from other parties, we suggest you check their terms and conditions of sale.


Art. 3 - Conclusion of the Contract

  1. In order to conclude the purchase contract, it will be necessary to complete the form electronically and submit it following the relevant instructions.
    2. It contains a reference to the General Terms and Conditions of Sale, information on each service purchased and images of each product and the relative price, the means of payment that can be used, the delivery methods of the products purchased and the relative shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning the products purchased. The seller is not liable for any inadequacy of the graphic representations of products shown where this is due to technical reasons, since the representations are merely illustrative.
    3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
    4. The contract is concluded when the seller receives the form filled in by the user, after verification of the correctness of the data contained therein.
    5. The purchaser will be obliged to pay the price from the moment the online order process is completed. This will be done by clicking on the "Buy Now" button at the end of the guided procedure.
    6. Once the contract is concluded, the seller takes over the order for processing.


Article 4 - Registered Users

  1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
    2. Once registration has taken place, the user will receive a confirmation e-mail in the e-mail provided by him/her. The confirmation shall be communicated within a maximum of 7 days. After this period has elapsed, in the absence of confirmation, www.zirulabag.com shall be released from all obligations towards the user.
    3. The confirmation shall in any case exempt www.zirulabag.com from any liability regarding the data provided by the user. The user undertakes to promptly inform ZirulaBag of any changes to their data provided at any time.
    4. If the user then communicates inaccurate or incomplete data, or even if there is a dispute by the parties concerned about the payments made, ZirulaBag shall be entitled not to activate or to suspend the service until the relevant shortcomings have been remedied.
    5. At the time of the user's first request for activation of a profile, ZirulaBag shall assign a user name and a password to the user. The latter acknowledges that these identifiers constitute the validation system for the user's access to the Services and the only system capable of identifying the user, and that the acts performed by means of such access shall be attributed to him/her and shall be binding on him/her.
    6. The user undertakes to keep his access data secret and to guard them with due care and diligence and not to pass them on, even temporarily, to third parties.


Art. 5 - Availability of Products

  1. Product availability refers to the actual availability at the time the purchaser places the order. However, this availability must be considered purely indicative because, due to the simultaneous presence of several users on the site, products may be sold to other customers before the order is confirmed.
    2. Even after the order confirmation e-mail has been sent, partial or total unavailability of goods may occur. In this eventuality, the order shall be rectified automatically by deleting the unavailable product and the purchaser shall be informed immediately by e-mail.
    3. If the buyer requests cancellation of the order, thereby terminating the contract, ZirulaBag shall refund the amount paid within 30 days of ZirulaBag becoming aware of the buyer's decision to terminate the contract.


Art. 6 - Products Offered

  1. ZirulaBag markets:
    Bags and Clothing Accessories

    2. The offer is detailed on our website at the link: www.zirulabag.com


Art. 8 - Terms of Payment and Prices

  1. The price of the products and services shall be that indicated on the site from time to time, except where there is an obvious error.
    2. In the event of an error, ZirulaBag shall notify the buyer as soon as possible, enabling the order to be confirmed at the correct amount or cancelled. In any case, there shall be no obligation for ZirulaBag to deliver what was sold at the lower price erroneously indicated.
    3. Site prices are inclusive of VAT and include shipping costs. Prices may change at any time. Changes do not affect orders for which an order confirmation has already been sent.
    4. Once you have selected the desired products and services, they will be added to your shopping cart. Simply follow the purchase instructions, entering or verifying the required information at each step of the process. Order details can be changed before payment.
    5. Payment can be made by:
    Credit/debit cards of the circuits indicated on the purchase page


Art. 9 - Delivery

  1. ZirulaBag delivers throughout Italy and Europe
  2. ZirulaBag will only deliver to the user's domicile, provided at the time of purchase.

  3. Delivery is generally made within 10 days, or, if no delivery date is specified, within the period estimated when selecting the delivery method and, in any event, within a maximum of thirty days from the date of confirmation.
    4. If delivery is not possible, the order shall be sent to the warehouse. In that event, a notice will specify the location of the order and how to agree on a new delivery.
    5. If you are unable to be present at the delivery location at the agreed time, please contact us again to agree on a new delivery date.
    6. If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we shall assume that the contract is terminated.
    7. As a consequence of termination the amounts shall be returned, including the costs of delivery to the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without undue delay and, in any event, within 30 days from the date of termination of the contract. Transport resulting from the termination of the contract may have additional costs that shall be borne by the purchaser.
    8. Shipping costs shall be borne by the purchaser and are explicitly highlighted when placing the order.
    9. If delivery cannot take place for reasons for which neither party is responsible, the user shall be fully reimbursed for payment.


Article 10 - Passing of Risk

  1. The risks relating to the products shall pass to the purchaser from the moment of delivery. Ownership of the products shall be deemed to have been acquired upon receipt of full payment of all sums due in respect thereof, including shipping costs, or upon delivery, should this occur at a later date.


Article 11 - Warranty and Commercial Conformity

  1. The seller is liable for any defect in the products offered on the site, including non-conformity of the items to the products ordered, pursuant to the provisions of Italian law.
    2. If the purchaser has entered into the contract as a consumer, i.e. any natural person acting on the site for purposes outside his or her trade or profession, this guarantee shall be valid provided that the defect manifests itself within 24 months from the date of delivery of the products; that the purchaser submits a formal complaint regarding the defect within a maximum of 2 months from the date on which the defect was recognised by the purchaser; and that the online return form is filled in correctly.
    3. In the event of non-conformity, the purchaser who has entered into the contract as a consumer shall be entitled to have the goods restored to conformity free of charge by repair or replacement, or to obtain an appropriate price reduction, or to have the contract rescinded in respect of the disputed goods and the price refunded accordingly.
    4. All return costs for defective products shall be borne by the seller.


Article 12 - Withdrawal

  1. In accordance with the legal provisions in force, the purchaser has the right to withdraw from the purchase without penalty and without specifying the reason, within the term of 14 days pursuant to Article 57 of Legislative Decree 206/2005 commencing from the date of receipt of the products.
    2. In the case of multiple purchases made by the purchaser in a single order and delivered separately, the 30-day period begins on the date of receipt of the last product.
    3. Any user wishing to exercise the right to cancel the purchase may send an email, indicating the order number and user name, to:
    [email protected]
    4. The purchaser shall also exercise the right of withdrawal by sending any express declaration containing the decision to withdraw from the
    5. The goods shall be returned to the address indicated in response to the e-mail requesting withdrawal
    6. The goods must be returned undamaged, in their original packaging, complete in all their parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 30 days, including any shipping costs.
    7. As provided for in Article 56(3) of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may suspend the refund until receipt of the goods or until the purchaser proves that he has returned the goods.
    8. The right of withdrawal shall not apply in the event that ZirulaBag's products are included in the categories of Article 59 of Legislative Decree 206/2005.
    9. The site will make the refund using the same means of payment chosen by the purchaser at the time of purchase. In the case of payment by bank transfer, and should the purchaser wish to exercise his or her right of withdrawal, he or she shall provide the bank details: IBAN, SWIFT and BIC necessary for the refund to be made.


Article 13 - Data processing

  1. The purchaser's data are processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the section containing the information pursuant to Article 13 of Legislative Decree 30 June 2003 and Article 13 of EU Regulation 2016/679 (Privacy Policy).


Art. 14 - Safeguard Clause

  1. Should one of the clauses of these General Terms and Conditions of Sale be invalid for any reason whatsoever, this shall in no way affect the validity of and compliance with the other provisions of these General Terms and Conditions of Sale.


Art. 15 - Contacts

  1. All enquiries may be sent by e-mail to [email protected].


Art. 16 - Applicable Law and Jurisdiction

  1. These General Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of Italy, without prejudice to any other overriding mandatory rules of the purchaser's country of habitual residence. Accordingly, the interpretation, execution and termination of the General Terms and Conditions of Sale shall be subject exclusively to Italian law.
    2. Any disputes arising out of and/or in connection with the same shall be settled exclusively by the Italian courts. In particular, if the purchaser has the status of Consumer, any disputes shall be settled by the court of the place of domicile or residence of the same in accordance with the applicable law.


These conditions were drawn up on 09/06/2025.

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